My RSS Feed

COVID Protocol - For Immediate Release

GoRide LA — 2020-08-01T05:00:39-07:00

Lyft, Uber, and Taxis Banned from Terminal Curbside Pick-Up at LAX

GoRide LA — 2019-12-26T13:53:18-08:00

Serving nearly 90 million passengers a year, Los Angeles International Airport (LAX) is the second-busiest airport in the country and the fourth-largest in the world.

To help make the traveling experience better for flyers, LAX is making some massive changes. To reduce congestion, LAX has begun construction of an elevated airport train — a $14 billion project set to open in 2023.

As a result of this effort, LAX prohibits rideshare services like Lyft, Uber & Taxis from picking up passengers outside of the terminal. The new area is called LAX-it — or “LAX Exit.”

Airport officials promise that this process is as smooth as ever. However, some passengers would say otherwise.

Keep reading to find out how Uber pick-up at LAX ban affects you and how GoRide Shuttle Service offers a better solution.

What Happened to Uber Pick-Up at LAX?
Before the pick-up change at LAX, passengers would be able to hitch a ride at the curbside. Now passengers would go through a more complicated process.You will have to board a shuttle that takes you to the new pick-up area. Here’s how it works.

When you land at LAX, you would call a Taxi or open the Lyft or Uber app and request a car. If there is confusion, the app will give you further instructions on how to request a ride. Once you exit the terminal, you will get on one of the shuttles to the pick-up area. Airport officials point out that the pick-up area is a short walk from terminals 1,2,7 and 8. The sidewalks have added signage to help you navigate your way to the new area. If you are hailing a taxi, there will be a taxi stand at the pick-up destination.

How Long Does the Shuttle Ride Last?
The shuttles arrive every three to five minutes. Officials say that the longest shuttle ride will be from Terminal 1, which will be around 15 minutes.

To help expedite the shuttle travel times, LAX is changing the inside lanes on the arrival level to bus-only lanes.

Theoretically, passengers should arrive at their Lyft, Uber, or Taxi within 30 minutes of exiting the terminal — even on the airport's busiest days.

Are the Shuttles ADA-Approved?
Yes, the shuttles can accommodate those with disabilities. There are no ramps, stairs, or curbs in the shuttle or pick-up area. Also, the shuttles have tie-downs for wheelchairs. Customer service agents are waiting at each shuttle to assist anyone who needs it.

What is the New Pickup Area Like?
The pick-up area is a sectioned part of the LAX parking lot — east of Terminal 1. The parking lot now has bathrooms, umbrellas, phone charging spots, and food trucks. It is said to have a capacity for over 2,600 cars an hour. Airport officials also say that it has lines that hold over 93 Uber and Lyft vehicles that can pick up riders at the same time. The taxi stand can hold over 40 taxis.

Also, employees will be available 24/7 at pick-up spots to help passengers lift luggage and load the car.

It seems like LAX-it is the answer to stressed travelers’ prayers, right? Well, not exactly. Let’s see how it measures up.

What Do Travelers Think About the New LAX-it?
While this change intended to make getting a ride from the airport more manageable, it seemed to make the process more confusing. Passengers complained that the customer service was poor and there were long wait lines.

Due to traffic gridlock and overcrowded shuttles, customers expressed that it took them longer to get a ride than it did to fly to Los Angeles. One of the main problems with the new system is customer confusion. Many struggled to figure out how to get to the pick-up area. Also, the ridesharing lines were unorganized and difficult to distinguish.

Customers were also alarmed at the long wait times for their rideshare service. Once flyers got to the pick-up area, they waited more than an hour to get to their ride. If that wasn’t bad enough, travelers were also stunned at the surge in pricing. According to one LAX flyer, a typical rideshare trip that cost around $30 before LAX-it, now costs up to $70 plus tip. On busy days like Friday, customers can expect to pay about 150% more.
It seems that LAX-it makes traveling more stressful. Thankfully, GoRide is not banned from picking up and dropping off customers at LAX terminals.

How is GoRide Shuttle Service Different?
Unlike Taxis and ridesharing services like Lyft and Uber, GoRide Shuttle drivers will pick up passengers at the curb of the LAX terminal — just like the old system.

You would request a driver using the GoRide Shuttle Service app and wait between the inner and outer lanes of the arrival levels. No crowded shuttles or long lines. Private curbside pick-up makes getting a ride easier and less hassle. GoRide is not a Rideshare service and you can easily communicate directly with your driver. If your flight is delayed, you can contact them with a direct phone number.

GoRide Shuttle Service is also safe and reliable. Ridesharing services have come under fire for its safety issues. However, with GoRide, it's not a rideshare service and you can rest assured that you will arrive at your destination safely. Our team of professional drivers are licensed, insured, and undergo a lengthy background check.

Are you traveling with children? Forgo the overwhelming LAX-it experience and book GoRide. Our GoRide transportation service is child-friendly and offers booster seats and car seats.

Let GoRide Improve Your Travel Experience
Want to avoid the hassle of Uber pick-up at LAX? Book GoRide for your curbside pick-up from LAX. Our service is guaranteed to alleviate the stress of traveling.

Are you planning a trip? Schedule your transportation in advance to make your trip to and from the airport as smooth as possible.
Download the app on your Apple iOS or Android device or contact us.

The Best Transportation Service In L.A. For Families: 5 Things Smart Parents Look For

GoRide LA — 2019-09-28T19:14:35-07:00

If you have kids, you know that vacations aren't always relaxing. Public toddler tantrums, stuffed animals that go missing, and arguments between siblings are just a few things you might have to deal with.

Plus, you still have to get to the airport on time. It's enough to make you never want to leave home again.

On a trip with kids, pre-planning is your friend and transportation is one detail you can plan ahead of time. Read on to learn how to spot a family-friendly L.A. transportation service.

1. They Offer Car Seats or Booster Seats
According to California state law, kids less than 8 years old have to be in a car seat or booster seat. If you're traveling with kids under 8, car seat laws can complicate your transportation.

You can take your own vehicle to the airport or you can check a car seat with your luggage, which can be a hassle. The best solution is to find a car service that provides car seats, like GoRide Transportation.

2. They Have a Fast Response Time
When you're traveling with children, long wait times can lead to cranky kids. You should look for a driving service that will quickly answer your call or message.

Some driving services will even offer you a way to track your driver's progress. That way you'll be able to see exactly how soon your driver will arrive.

3. They Offer Curbside Pickup
Whether you're heading to the airport or taking a cruise, getting from point A to point B with tired kids in tow can be a challenge. If you have a baby or a toddler, the less walking you have to do the better.

LAX airport is an enormous airport with 9 terminals. If you get lost trying to find the shuttle pickup area, it can be downright exhausting.

The best car services for families will offer curbside pickups. A driver that can pick you up at baggage claim will take a lot of stress out of your airport experience.

4. They Are Easy to Contact
If your flight is delayed or arrives early, you need to be able to communicate with your driver. Imagine coming out of baggage claim to watch your driver pull away and know that you have no way to contact them.

Look for a car service that gives you a way to contact your driver, whether it's a direct phone number or through an app.

5. They Are Safe and Reliable Drivers
As a parent, you always want to ensure your family's safety. You should make sure that the company's drivers are licensed and insured.

It's also a good idea to read the company's reviews. You'll learn about the experiences of other customers and get an idea of the quality of service you can expect.

Book Your GoRide Transportation Service Today
Family trips can be stressful, but one day you'll treasure those vacation memories.

Pre-planning your transportation service will take the stress out of your trip. Book your transportation today, and look forward to a stress-free vacation.